At CoffeyPark.com, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help! Please review our comprehensive return and exchange policy below.

Returns

Please note that we do not accept returns. We encourage you to thoroughly review all product details and reach out with any questions before making a purchase. Your satisfaction is our priority, and we appreciate your understanding of our return policy. For any inquiries or concerns, please don't hesitate to contact our customer support team for assistance.

Exchange Process:

Please be aware that we do not accept exchanges. We encourage you to carefully review product details and ask any questions prior to making a purchase. Your satisfaction is our priority, and we appreciate your understanding of our exchange policy. If you have any questions or concerns, don’t hesitate to reach out to our customer support team for assistance.

Damaged or Defective Items

We take great care in ensuring your order arrives in perfect condition. If you receive a damaged or defective item, please notify us within 7 days of receiving your order. We will gladly replace the item, including shipping costs.

How to Report a Damaged Item:

1. Email support@coffeypark.com with your order number, a description of the damage or defect, and photos if possible.
2. We will promptly arrange for a replacement including any shipping costs associated with returning the item.

Cancellations

Order cancellations and or modifications must be submitted in writing within 1 hour of order placement. After that time has elapsed, you may be eligible for a refund, exchange, or store credit. Please refer to those policies for more details.

Please contact us at support@coffeypark.com as soon as possible. After this time, we may not be able to cancel your order if it has already been processed or shipped.

Contact Us

If you have any questions regarding our Return and Exchange Policy, please reach out to us at support@coffeypark.com. We’re here to help!

HOW MUCH DOES SHIPPING COST?

Shipping cost may vary by items.

Eligible Destinations:

CoffeyPark.com provides shipping services to the contiguous 48 states and Washington D.C.

Order Fulfillment:

For in-stock items, our fulfillment team has up to 3 business days to pick, pack, and ship your order unless otherwise noted on the product page.

Shipping Timing:

Once your order is processed, it will be dispatched, and you should receive your products within 2 to 5 business days.

Shipping Updates:

Fulfillment and shipping updates will be sent to the email address used when placing the order. You'll receive notifications as your order is processed and shipped.

At Coffey Park, we strive to provide excellent customer service and address any issues that may arise. This policy outlines our guidelines and procedures regarding chargebacks initiated by customers. By making a purchase, you acknowledge and agree to the following provisions:

1. Contact Customer Support First:

a. If you encounter any issues with your purchase, we strongly encourage you to contact our customer support team first.
b. Our customer support representatives are dedicated to resolving any concerns or disputes promptly and efficiently.
c. We believe open communication and collaboration can often lead to a satisfactory resolution without the need for a chargeback.

2. Chargeback Fees:

a. In the event that a chargeback is initiated without prior contact with our customer support team, or is deemed frivolous or fraudulent, we reserve the right to charge a fee to cover administrative and processing costs.
b. The chargeback fee amount will be communicated to you before it is charged and will be deducted from any refund amount, if applicable.

3. Chargeback Validity:

a. A chargeback allows you to dispute a transaction and request a refund through your financial institution.
b. Initiating a chargeback without prior communication with our customer support may lead to delays in resolving your issue and negatively impact our ability to provide quality service.

4. Chargeback Investigation:

a. Upon receiving a chargeback notification, we will be informed by our payment processor or financial institution.
b. We will conduct a thorough investigation, including reviewing order details, communication history, and any supporting documentation provided by both parties.
c. As we must adhere to timelines set by issuing banks, the investigation process may take several weeks. We appreciate your patience during this time.

5. Resolution and Refunds:

a. If the chargeback is deemed valid and supported by sufficient evidence, we will comply with the decision made by the financial institution.
b. If the chargeback is resolved in our favor, any refund issued by us will be reversed, and the original transaction will be reinstated.

Follow these tips to keep your tees looking the same as when you purchased them:

• Wash your t-shirt inside out (this will help prevent damage to the design)
• Wash your garment in cold water
• Use a mild detergent
• Tumble dry on low or allow the clothing to air dry

This printing method is designed for clothing and is similar to digital printing on paper. In this process, pigmented water-based inks are applied to the surface of the garment, where they are absorbed into the fabric’s fibers.

We do not offer personalized products at this time.